You want to end your subscription? Sure, that's no problem, but we're sorry to see you go. Hopefully, you've enjoyed your time using Photoroom and will use it again in the future. We'd love to have you back.
Please cancel your subscription using the same platform that you used to subscribe.
Subscribed from | Cancel from |
Apple device (App Store) | Apple App Store (see below) |
Android device (Google Play Store) | Google Play Store (see below) |
Windows device (Google Play Store) | Google Play Store (see below) |
Photoroom website or Web App | Web App (see below) |
Important!
If you cancel on the wrong platform, your subscription is not canceled. You will continue to be billed as normal.
Like other apps, we cannot cancel your subscription on your behalf. You have to cancel it yourself from the same place that you purchased your subscription.
Cancel from the Apple App Store
You can cancel your subscription from the App Store, but only if you originally subscribed from the App Store. If you cancel on the wrong platform, your subscription is not canceled. You will continue to be billed as normal.
Important! Apple does not allow Photoroom staff to access subscriptions made from the App Store. You have to cancel those yourself. If you need help, please contact Apple support.
Before you cancel:
Be aware that if you cancel and decide to resubscribe later, the price may have increased. When you resubscribe, you will need to pay the current price for Photoroom.
To cancel your personal Photoroom subscription select the button below:
Then:
Select your Photoroom subscription.
Select Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and will not renew.
Alternatively, you can:
Open the Settings app on your Apple device.
Select your name.
Select Subscriptions.
Select the Photoroom subscription.
Select Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and will not renew.
When you have canceled, select the following link on your Apple device to check the subscription status:
https://apple.co/2Th4vqI
If you don't see Photoroom in the list, it means you're not subscribed.
If you see Photoroom, select it to get the subscription status. An active subscription suggests that you didn't cancel the subscription correctly or you may have a separate App Store account that is subscribed to Photoroom.
Note: If you cancel a free trial of the Pro plan, you will continue to have Pro access until the free trial period ends.
Cancel from the Google Play Store
You can cancel your subscription from the Google Play Store, but only if you originally subscribed from the Google Play Store. If you cancel on the wrong platform, your subscription is not canceled. You will continue to be billed as normal.
Before you cancel:
Be aware that if you cancel and decide to resubscribe later, the price may have increased. When you resubscribe, you will need to pay the current price for Photoroom.
To cancel your Photoroom subscription:
Select this link:
Cancel, pause or change a subscription on Google Play
Follow Google's instructions to cancel your subscription.
Alternatively, you can select this self-help link: Cancel a Google Play subscription and follow Google's instructions.
Check that your subscription has been canceled:
Open the Google Play app.
Select the profile icon in the corner.
Select Payments and subscriptions
Select Subscriptions.
If you don't see Photoroom in the list, it means you're not subscribed.
If you see Photoroom, select it to get the subscription status. An active subscription suggests that you didn't cancel the subscription correctly or you may have a separate Play Store account that is subscribed to Photoroom.
Note: If you cancel a free trial of the Pro plan, you will continue to have Pro access until the free trial period ends.
Web App
You can cancel your subscription from the Web App, but only if you originally subscribed from the Web App or Photoroom website. If you cancel on the wrong platform, your subscription is not canceled. You will continue to be billed as normal.
Before you cancel:
Be aware that if you cancel and decide to resubscribe later, the price may have increased. When you resubscribe, you will need to pay the current price for Photoroom.
If you subscribed to Photoroom on the Web App:
Note: The payment details screen has been removed from this video. When you subscribe, you will see your payment details and a Cancel subscription button.
Log in at app.photoroom.com.
Select the workspace menu in the top corner.
Select Your profile.
Select Your billing.
Find your subscription and select Manage your subscription.
The payment page loads and you can see your payment details.Select Cancel subscription.
For confirmation, select Cancel subscription.
[Optional] Let us know why you have chosen to cancel.
Use the browser's back button to navigate back to the Web App.
Check the status of your subscription:
Select the workspace menu.
Select Your profile.
Select Your billing.
View your subscription. It should show that your subscription has been canceled. In the case of free trials, it will show that your subscription will finish at the end of the free trial.