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What is the billing process if I delete a Team member?

What is the billing process if I delete a Team member?

Find out how you will be charged if you delete a team member

Elise Petrovic avatar
Written by Elise Petrovic
Updated over a week ago

If you delete a user from your team part-way through your subscription, you will receive pro-rated credits for the unused time. We will apply the credits automatically, so that you will pay less on your next invoice.

Let's look at a couple of examples:

Example 1: Pay monthly, delete team member mid-month

Suppose you're on a monthly plan.

  • On March 3rd, you add a new user to your team.

  • On March 18th, you remove that user.

What happens next?

As the user was only in your team for part of the billing cycle, you'll receive a discount. You'll get pro-rated credits for that user's seat from March 18th to the end of March. These credits will be automatically applied to your next invoice, reducing the amount you pay.

Example 2: Pay yearly, delete team member mid-year

Let's say you pay yearly, in January.

  • You add a user to your team in January.

  • You delete the user from your team in June.

What happens next?

Since the user was only in your team for part of the billing cycle, you'll get pro-rated credits for the unused time (July-December inclusive). These credits will be automatically applied to your next invoice, reducing the amount you pay.

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