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Android device isn't compatible with this version

Android device isn't compatible with this version

Steps to take if you get the "Device isn't compatible with this version" message

C
Written by Craig Wright
Updated this week

If you get the "Your device isn't compatible with this version" message, it usually means that there is a problem with Google Play Services or Google Play Store on your device. This can often be solved by:

  • Updating Google Play Services on your device

  • Clearing the data and cache of Google Play Services

  • Clearing the data and cache of Google Play Store.

You can find instructions and advice on other troubleshooting steps in the following articles:

Google support

Guiding Tech

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