Photoroom

Craig Wright

JReed

Eliot Andres

Answers to common questions about Photoroom

Troubleshoot a problem

Having difficulty logging in? This article explains how to troubleshoot.

Can't Log In?

What to do if the Photoroom magic link does not arrive in your inbox

Magic link has not arrived

Steps to take if you get the "Device isn't compatible with this version" message

Android device isn't compatible with this version

What to do if you get the "Your device isn’t compatible with this version" message

Google device isn’t compatible with this version

How to log in to Photoroom if you receive the magic link but it does not work

I have an issue with the login link

Troubleshoot problems when using the Sign in with Apple feature

Can't log in using Sign in with Apple

How to troubleshoot common problems that may prevent the Web App from loading

Web App won't load

I can't log in Photoroom: Invalid Dynamic Link

Troubleshoot installation and logging in issues

Installing and logging in (troubleshooting)

How to import your photos from Dropbox, Google Drive, iCloud, OneDrive?

How to import and export images in a specific order?

How to import and export images in the same order?

Learn about the 50 images per month limit on the free Photoroom plan.

Export limit on the free version

Learn how image size and resolution can cause your images to appear blurry or pixelated

Images appear blurry or pixelated

What should you do if you are unable to download a batch of images or a group of selected designs

Multiple images won't download

Matt Rouif

Elise Petrovic

Troubleshoot photo importing and design exporting issues

Importing and exporting (troubleshooting)

How to access all your photos from Photoroom?

Your photo was not scanned properly

I can't select a photo in Photoroom

Your product is cropped on your image and reshooting is not an option. Here is a trick to rebuild the missing pieces using Photoroom

How to rebuild missing piece of a product

Learn how to set Photoroom to export your designs in different formats.

Set the default file format for exports (.png, .jpg, .webp)

How to avoid having to save every image in a batch individually

Browser asks to save each image in a batch individually

Editing a design (troubleshooting)

Are Pro features unavailable when you log in using Facebook? Here's how you can use Restore to solve the problem.

Unable to access Pro features with Facebook log in

Find out how to get access to the features of your Pro or Max subscription

Unable to access Pro or Max features

Account issues (troubleshooting)

Learn how to create a chat with Photoroom support when you need help

Contact support from the Photoroom app

Troubleshooting

How to contact Photoroom customer support

Contact Photoroom support

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.