If you have paid for the Pro, Max, or Ultra plan but cannot access the Pro/Max/Ultra features, complete the checks described in this article.
There are several common reasons for loss of access, including working in a free Space and issues relating to payment.
Update to the latest version of Photoroom
If you are running an older version of the Photoroom app or Photoroom Web App, features may be unavailable. Update your Photoroom and then try to access the paid subscription features.
For instructions on updating, see Update to the latest version of Photoroom.
If you update and still cannot access the paid features, continue with the checks in the sections below.
Make sure you are working in a suitable Space
To enjoy the features and limits of your subscription plan, you must be working in the Space that’s associated with your plan. For example, if you have a Pro subscription but you are working in a Free Team Space, you will only have access to the free features.
To check the type of Space you’re in:
Log in to Photoroom.
If you are using the Web App, you can log in at https://app.photoroom.com.
Look at the label that is shown next to the Space. This is the type of Space you are currently in.
Select the Space menu and look at the labels next to your Spaces:
Free teams have no label
Pro
Max
Ultra
Switch to a Space that has a Pro/Max/Ultra label.
If you only see free Spaces, complete the other checks in this article (see below).
Check your subscription details
If your subscription is not working, check that it is active.
On iPhone and iPad
To check your subscription details:
Run the Photoroom app and log in.
Select your Space.
Select Manage account.
Select Manage Subscription.
Select Change Plan.
Select your Photoroom subscription and make sure it is valid. If you don't see a Photoroom subscription, your Apple account has not been used to subscribe to Photoroom.
If you have a valid subscription, continue with the other checks in this article.
If you don't have a valid subscription, check your emails and payment receipts from the Apple store. You will need to find out which Apple account you used to purchase Photoroom.
If you didn't purchase a subscription or the subscription has expired, you will need to subscribe again.
On Android
To check your subscription details:
Open the Google Play Store app.
Select your profile icon.
Select Payments and subscriptions.
Select Subscriptions.
Look for your Photoroom subscription.
If you see a Photoroom subscription and it is active, continue with the other checks in this article.
If you don't see a Photoroom subscription, your Google account has not been used to subscribe to Photoroom. Check your emails for all of your Google accounts and also try to find any payment receipts from the Play store. You will need to find out which Google account you used to purchase Photoroom.
If you didn't purchase a subscription or the subscription has expired, you will need to subscribe again.
On Web App
To check your subscription details:
Log in at https://app.photoroom.com.
Select the Space menu.
Select Your Profile.
Select Your billing.
Look for your current Photoroom subscription.
If you see a Photoroom subscription and it is active, continue with the other checks in this article.If you don't see a Photoroom subscription, you do not have an active web subscription with the account you used to log in.
If you didn't purchase a subscription or the subscription has expired, you will need to subscribe again.
Associate your Photoroom login with your subscription
This section is for people who have a mobile subscription.
If you can see an active Photoroom subscription in your App Store or Google Play Store account, you have a valid subscription. But it may not be associated with the user details you are using to log in to Photoroom.
To fix that, you can restore your subscription. This will get Photoroom to check your subscription and then associate it with your Photoroom login. For instructions, see Restore your Pro subscription.
Check your payment details
Pro/Max accounts will stop providing access to Photoroom features if your subscription has expired or if your payment failed. Please check your payment details are correct and up-to-date.
On iPhone and iPad
For information on updating your payment details on iOS, see Update payment details on Apple App Store.
If your payment details are up-to-date and correct, you may need to Restore your Pro subscription.
On Android
For information on updating your payment details on Android, see Update payment details on Google Play Store.
If your payment details are up-to-date and correct, you may need to Restore your Pro subscription.
On Web App
To update your payment details on the Web App:
Log in at https://app.photoroom.com.
Select the Space menu.
Select Your Profile.
Select Your billing.
Look for your Photoroom subscription.
Select Manage subscription. Photoroom displays your payment details in Stripe (a payment service).
Update your payment details.
If your payment details are up-to-date and correct, you may need to Restore your Pro subscription.
Contact support
If you are still unable to access the Pro/Max features, please contact support for assistance.