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Restore your Pro subscription
Restore your Pro subscription

How to restore your purchase if you have already paid for Pro but the Pro features are unavailable

Matt Rouif avatar
Written by Matt Rouif
Updated over a week ago

If you cannot access your Pro features and your payment details and login are correct, you may need to restore your subscription.

The instructions you need to follow vary depending on whether you bought Photoroom from the Apple App Store, Google Play Store, or from the Photoroom Web App (desktop).


Apple App Store

To restore a Pro subscription that you purchased on the App Store:

(Video shows Photoroom on iPhone)

  1. Make sure your device is set to use the same App Store account that you used to make the purchase.

  2. Log in to Photoroom on the device. Use the same email address as that used for the App Store account. You may need to create a new Photoroom account.

  3. Select Get Pro.

  4. Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.

  5. Select Already Paid?.

Photoroom will check to see if the App Store account on your device has a Pro subscription. If it does, it restores the subscription to the Photoroom app and the Pro features become available. You will see that Get Pro changes to Pro.

If Get Pro does not change to Pro, please check that you paid on iOS:

  1. Select Settings on your iPhone or iPad (in iOS, not Photoroom).

  2. Select your name.

  3. Select Subscriptions.
    If Photoroom is not listed, it appears that you have not paid for Photoroom on iOS.
    If Photoroom is listed, please contact Photoroom support for help.

Alternatively, try the following link:


Google Play Store

To restore a Pro subscription that you purchased on the Google Play Store:

(Video shows Photoroom on Android)

  1. Make sure your device is set to use the same Google Play Store account that you used to make the purchase.

  2. Log in to Photoroom on the device. Use the same email address as that used for the Google Play Store account. You may need to create a new Photoroom account.

  3. Select Get Pro.

  4. Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.

  5. Select Already Paid?.

Photoroom will check to see if the Play Store account on your device has a Pro subscription. If it does, it restores the subscription to the Photoroom app and the Pro features become available. You will see that Get Pro changes to Pro.

If Get Pro does not change to Pro, please check that you paid on Android:

  1. Open the Settings app.

  2. Select Google.

  3. Select Manage your Google Account.

  4. At the top, select Payments & subscriptions.

  5. Select Manage subscriptions.
    If Photoroom is not listed, it appears that you have not paid for Photoroom on Android.
    If Photoroom is listed, please contact Photoroom support for help.


Web App

If you have paid for Pro and need to activate it on the Web App:

(Video shows Photoroom on Web App)

  1. Select your profile avatar in the top corner.

  2. Select Your billing and make sure you're currently subscribed.

If you are subscribed, but cannot access the Pro features, please contact support for help.


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