If you have paid for the Pro plan but you cannot access the Pro features, try restoring your subscription, as described below.
Select the link for your device:
On iPhone and iPad
To restore your Pro subscription on iPhone and iPad:
(Video shows PhotoRoom on iPhone)
Make sure your device is set to use the same App Store account that you used to make the purchase.
Log in to PhotoRoom on the device. Use the same email address as that used for the App Store account. You may need to create a new PhotoRoom account.
Select Get Pro.
Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.
Select Already Paid?.
PhotoRoom will check to see if the App Store account on your device has a Pro subscription. If it does, it restores the subscription to the PhotoRoom app and the Pro features become available. You will see that Get Pro changes to Pro.
If Get Pro does not change to Pro, please check that you paid on iOS:
Select Settings on your iPhone or iPad (in iOS, not PhotoRoom).
Select your name.
Select Subscriptions.
If PhotoRoom is not listed, it appears that you have not paid for PhotoRoom on iOS.
If PhotoRoom is listed, please contact PhotoRoom support for help.
Alternatively, try the following link:
On Android
To restore a Pro subscription on Android:
(Video shows PhotoRoom on Android)
Make sure your device is set to use the same Google Play Store account that you used to make the purchase.
Log in to PhotoRoom on the device. Use the same email address as that used for the Google Play Store account. You may need to create a new PhotoRoom account.
Select Get Pro.
Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.
Select Already Paid?.
PhotoRoom will check to see if the Play Store account on your device has a Pro subscription. If it does, it restores the subscription to the PhotoRoom app and the Pro features become available. You will see that Get Pro changes to Pro.
If Get Pro does not change to Pro, please check that you paid on Android:
Open the Settings app.
Select Google.
Select Manage your Google Account.
At the top, select Payments & subscriptions.
Select Manage subscriptions.
If PhotoRoom is not listed, it appears that you have not paid for PhotoRoom on Android.
If PhotoRoom is listed, please contact PhotoRoom support for help.
On Web App
If you have paid for Pro and need to activate it on the Web App:
(Video shows PhotoRoom on Web App)
Select your profile avatar in the top corner.
Select Your billing and make sure you're currently subscribed.
If you are subscribed, but cannot access the Pro features, please contact support for help.