If you cannot access your Pro features and your payment details and login are correct, you may need to restore your subscription.
The instructions you need to follow vary depending on whether you bought Photoroom from the Apple App Store, Google Play Store, or from the Photoroom Web App (desktop).
Apple App Store
To restore a Pro subscription that you purchased on the App Store:
(Video shows Photoroom on iPhone)
Make sure your device is set to use the same App Store account that you used to make the purchase.
Run the Photoroom app on the same device.
Select Content and log in.
You can log in with your Apple account or if you prefer, you can use a Facebook account, Google account or select Other options to use an email address.
Select Get Pro.
Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.
Select Already Paid?.
Photoroom will check to see if the App Store account on your device has a Pro subscription. If it finds a subscription, it resets your account so that your subscription is now associated with the address you used to log in to Photoroom. The Pro features become available and you will see that Get Pro changes to Pro.
If Get Pro does not change to Pro, please check that you paid on iOS:
Select Settings on your iPhone or iPad (in iOS, not Photoroom).
Select your name.
Select Subscriptions.
If Photoroom is not listed, it appears that you have not paid for Photoroom on iOS.
If Photoroom is listed, please contact Photoroom support for help.
Alternatively, try the following link:
Google Play Store
To restore a Pro subscription that you purchased on the Google Play Store:
(Video shows Photoroom on Android)
Make sure your device is set to use the same Google Play Store account that you used to make the purchase.
Run the Photoroom app on the same device.
Select Content and log in.
You can log in with your Google account or if you prefer, select Email or other methods and log in with an email address, Facebook account, or Apple account.
Select Get Pro.
Select the Need Help? link. It is shown at the bottom of the page that shows the Pro subscription options.
Select Already Paid?.
Photoroom will check to see if the App Store account on your device has a Pro subscription. If it finds a subscription, it resets your account so that your subscription is now associated with the address you used to log in to Photoroom. The Pro features become available and you will see that Get Pro changes to Pro.
If Get Pro does not change to Pro, please check that you paid on Android:
Open the Settings app.
Select Google.
Select Manage your Google Account.
At the top, select Payments & subscriptions.
Select Manage subscriptions.
If Photoroom is not listed, it appears that you have not paid for Photoroom on Android.
If Photoroom is listed, please contact Photoroom support for help.
Web App
If you have paid for Pro and need to activate it on the Web App:
(Video shows Photoroom on Web App)
Select your profile avatar in the top corner.
Select Your billing and make sure you're currently subscribed.
If you are subscribed, but cannot access the Pro features, please contact support for help.