If you have paid for the Pro plan but you cannot access the Pro features:
Check your login email address. You need to log in to Photoroom using the same email address that you used for purchasing the subscription (this is the store account on mobile devices).
If the login is correct, the next step is to check your payment details are up-to-date. A common reason for Pro features being unavailable is that the payment card associated with your account has expired.
To update your payment details on the Web App, select your profile avatar. Then select Your Billing and then Manage Subscription.
For information on updating your payment details on mobile, see:
If your payment details are up-to-date and correct, you may need to Restore your Pro subscription.
If you are still unable to access the Pro features, please contact support for assistance.
Further Information