Thank you for contacting us. We know many of you are experiencing issues right now, and we want to be honest with you: we’re receiving more messages than we can respond to quickly. Replies may take longer than usual, but please know that we read every message and care deeply about your experience.
We truly appreciate your patience and support while we work on fixes and improvements. Your creativity and trust mean a lot to us.
Common Issues & Quick Fixes
😬 Your app crashes on your iPhone or iPad
→ Our team has released an update (version 2025.39.02) that fixes this issue. Please head to the App Store and update to the latest version to ensure the app runs smoothly. You can find more details here.
🔑 You have an issue exporting or downloading images
→ If you’ve reached AI generation limits while being on a paid plan, please ensure you’re on the right Space (related to your paid plan).
📱 On mobile, go to “Content” and select the correct Team at the top of the screen.
💻 On the WebApp, you can change it directly from the top left of your screen. You can find more details about AI generation limits here
💵 AI generation limits and plan or subscription concerns
Generation limits depend on the space you are in. They reset every week.
Max Space has considerably higher AI generation limits than a Pro Space.
Pro Space has considerably higher AI generation limits than a Free Space.
Free Space has low AI generation limits.
We cannot share the number of generation limits at the moment but we are working on a progress bar to help you see usage progress.
We have entirely removed AI export limits. Only free users have limited total exports.