Are you having problems when you try to log in to Photoroom? Here are some steps you can take to try and solve the problem.
If you have not received the magic link to log in to Photoroom, see Magic link has not arrived.
Check that you have internet access to other websites. If you don't there could be an issue with your network. Contact your network provider for details.
If you use a VPN or Adblocker, disable them and try to log in.
If you are using the Web App:
Clear your browser's cache. For instructions, search the online documentation for your browser.
Put your browser into Incognito Mode (or equivalent) and try to log in. If this lets you log in, it could be that one of your browser extensions is causing the problem.
You can find instructions on how to disable browser extensions online. Disable one extension at a time and then try to log in. When you find out which extension causes the problem, leave it disabled.
Use a different browser and try to log in.
If the Web App won't load, it may be due to the graphics acceleration settings. For details, see Web App won't load.
If you are using the Web App, try logging in using the mobile version.
If you are using a mobile version of Photoroom, try logging in using the Web App version.
If possible, try logging in using a different device. If you are able to log in on another device, that suggests the log-in issue is specific to the first device you tried.
If you are having problems logging in using your Apple account, see Can't log in using Sign in with Apple.
Still can't log in? Please contact customer support for assistance.