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I have an issue with the login link

How to log in to Photoroom if you receive the magic link but it does not work

Matt Rouif avatar
Written by Matt Rouif
Updated over a week ago

When you first join Photoroom, you are sent an email that contains a magic link (login link). If you receive the email, but the link does not open Photoroom, follow the steps below:

  1. Open the email in your email client.

  2. Either:

    • Long press on the magic link in the email (iPhone, iPad, Android).

    • Right-click on the magic link in the email (Web App).

  3. Select the option to open the link. The name of the option varies depending on the device and mail app you are using, but it is usually named Open link or a variation of that.

    Side-by-side images. Image 1 is an iPhone with magic link selected after long press. There is an Open link option. image 2 is an Android phone with the magic link selected and there is an Open in browser option.


  4. Follow the on-screen instructions to log in to Photoroom. If you are on a mobile version, you may need to install or update the app.

Note: If the link is too old, then you might be prompted with an error message in Photoroom. In that case, try to log in using your email address and choose to resend a magic link.

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