In some cases, upgrades to a subscription are not recognised by the Photoroom app. If this happens, you may be unable to access the higher AI credits, higher export limits, and extra features of your subscription. A common way to fix this problem is to restore your subscription.
To restore your subscription, you will need to know whether you subscribed through the App Store, Play Store, or from the Photoroom Web App.
Apple App Store
To restore a subscription that you purchased on the App Store:
(Video shows Photoroom on iPhone)
Make sure your Apple device is set to use the same Apple account that you used to purchase your Photoroom subscription.
On your Apple device, select Settings, and then your name, and then Subscriptions.
Alternatively, try the following link:If you have paid for Photoroom from your Apple account, you should see an active subscription.
If you don't see an active subscription, try following the instructions for Android or the Web App. You may find you made the payment from there instead.
Run the Photoroom app on the same device.
Log in to your Photoroom account.
Select the Space that should have the subscription.
Select the label for the Space, for example, the Get Pro label.
Select the Need Help or already purchased? link. It is shown at the bottom.
Select Already Paid?.
Photoroom will check to see if the App Store account on your device has a paid subscription:
If Photoroom finds a subscription, it resets and restores your account. You should now be able to use the features you have paid for. If you still don't have access, restart the Photoroom app and log in. If you don't have access after restarting, contact support.
If Photoroom does not find your subscription, please contact support.
Google Play Store
To restore a subscription that you purchased on the Google Play Store:
Make sure your Android device is set to use the same Google account that you used to purchase your Photoroom subscription.
On your Android device:
Open the Settings app.
Select Google.
Select Manage your Google Account.
Select Payments & subscriptions.
Select Subscriptions.
If you have paid for Photoroom from the Play Store, you should see an active subscription.
If you don't see an active subscription, try following the instructions for App Store or the Web App. You may find you made the payment from there instead.
Run the Photoroom app on the same device and log in.
Select the Space that should have the subscription.
Select the label for your account, for example, the Get Pro label.
Select the Restore purchase link. It is shown at the bottom.
Note: If you see a Need Help or already purchased? link, select that instead.
Photoroom will check to see if the Play Store account on your device has a paid subscription:
If Photoroom finds a subscription, it resets and restores your account. You should now be able to use the features you have paid for. If you still don't have access, restart the Photoroom app and log in. If you don't have access after restarting, contact support.
If Photoroom does not find your subscription, please contact support.
Web App
Restoring Photoroom does not apply to the Web App. Instead, you should check that your subscription is active.
Select the Space menu and then select Your profile.
Select Your billing and make sure there is an active subscription for the relevant Space.
If there is no subscription, check to see if your subscription is associated with a different Space. It may be that you upgraded the wrong Space.
If you are subscribed, but cannot access the subscription features, please contact support.