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Request a refund

How to request a refund if you have purchased Photoroom by mistake

Elise Petrovic avatar
Written by Elise Petrovic
Updated this week

[Last updated 30 Apr 2025]
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At Photoroom, we aim to provide you with the best possible user experience and are committed to ensuring your satisfaction. But we understand that circumstances change and you might want to request a refund.

You can find information about our refund policy and instructions on how to request a refund below.
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Thank you for using Photoroom!

Refund eligibility

If you have purchased a subscription Pro plan, you may be eligible for a refund within the first 7 days following your last payment.
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Note that this refund policy doesn't apply to API users. If you are an API user, please contact us for information on refund eligibility.

Important notes

  1. We reserve the right to deny refund requests if there is evidence of misuse, abuse, or a violation of our terms and conditions.

  2. You need to be eligible for your refund to be approved.

  3. Refunds may take several business days to appear in your account, depending on your financial institution or payment method.

  4. Refunds for subscriptions made from the Apple App Store are handled by Apple and are subject to their payment schedules. Photoroom cannot access or manage App Store refunds.

  5. Refunds for subscriptions made from the Google Play Store are handled by Google and are subject to their payment schedules.

  6. We may change this refund policy from time to time. Please review this policy periodically for any updates.

Refunds from the Apple App Store

If you subscribed from the Apple App Store, you can request a refund from the Photoroom app. Sometimes, this can result in refunds being paid more quickly but there is no guarantee. Refunds are processed and managed by Apple and are subject to their payment times.

  1. Log in to the appropriate Apple Store account on your iPhone or iPad.
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    This has to be the:

    • Apple Store account that you used to purchase Photoroom.

    • iPhone or iPad that you are going to use to request the refund.
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  2. Open the Photoroom app.

  3. Select the Pro icon at the top.
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  4. Select Manage my subscription.

  5. Select Request a refund.

Photoroom should display a "Refund is successful" message.

If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems or if you are trying to cancel from the wrong device.

Note: An alternative way to request a refund is to open the following link on your iPhone or iPad and the follow the on-screen instructions: Request Photoroom refund from the AppStore.

When will you receive your refund?

If your request is successful, you should receive a payment within 30 days. Please note that this time period is set by Apple for the App Store and is subject to change.

If you do not receive your payment, contact the App Store support for assistance.

Photoroom support cannot help you with App Store refunds.

Refunds from the Google Play Store

If you subscribed from the Google Play Store, you can request a refund from the Photoroom app. Refunds are processed and managed by Google and are subject to their payment times.

  1. Log in to the appropriate Google account on your device. This has to be the Google account that you used to purchase Photoroom.

  2. Open the Photoroom app.

  3. Select the Pro icon at the top.
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    Close-up of Photoroom on an Android phone. A callout arrow points at the Pro button in the top corner.

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  4. Select Manage subscription.

  5. Select Request a refund.

Photoroom should display a "Refund is successful" message. If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems or if you are trying to cancel from the wrong device. Please contact Photoroom customer support for assistance.

If your request is successful, you should receive a payment within 2 weeks. If you do not receive your payment, contact us for assistance.

Refunds from the Web App

If you subscribed from the Web App (browser version of Photoroom), select the following link to go directly to your account details:

Go to Your billing.

From there, you can select Request a refund for your subscription.

Alternatively:

  1. Log in at app.photoroom.com. Make sure you log with the email address you used to make the purchase (you can find it on your receipt).

  2. Select Preferences.

  3. Select Your billing.

  4. Select Request a Refund.


You should get a "Refund is successful" message. If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems.

If your request is successful, you should receive a payment within 2 weeks. If you are waiting for the money to be paid, please wait at least 10 days. Our customer support team cannot help with tracking the payment during this time period.

If you have not received a payment after 2 weeks, contact us for assistance.

Refunds from Shopify

If you purchased Photoroom Pro through Shopify, please contact us from the Shopify platform.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our Support team. We will get back to you within a few days. We are here to assist you and appreciate your feedback, which helps us improve our app and services.

We can't guarantee a refund, but our team will take the time to understand your situation and try to help you.

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