[Last updated 15 January 2026]
Follow these steps to request a refund for your Photoroom subscription. Instructions vary depending on where you purchased your subscription—App Store, Google Play, Web, or Shopify.
Note: To find out about our refund policy and if you are eligible for a refund, see Refund policy and eligibility.
Refunds for App Store subscriptions
On iPhones and iPads, you can make a refund request for subscriptions made from the App Store:
Log in to the App Store using the same Apple account that you used to buy the Photoroom subscription.
Log in to Photoroom on your Apple device.
Either:
Select the Space menu, Manage account and then Manage subscription.
Select the Pro/Max/Ultra badge in the top corner and then Manage my subscription.
Select Request a refund.
If you get a success message, you should get your refund soon. We cannot help you track this payment as it is handled by Apple.
If you get an error message, see Refund error messages, later in this article.
Note: Alternatively, you can request a refund from the App Store directly, see the official Apple Support: https://support.apple.com/en-us/118223
When will you get your App Store refund?
App Store refunds usually complete within 30 days. If you have not received your refund, contact Apple support for assistance.
We can't help with App Store refunds as these are handled entirely by Apple.
Refunds for Play Store subscriptions
On Android, you can make a refund request for subscriptions made from the Play Store:
Log in to the Play Store using the same Google account that you used to buy the Photoroom subscription.
Log in to Photoroom on your Android device.
Either:
Select the Space menu, Manage account and then Manage subscription.
Select the Pro/Max/Ultra badge in the top corner and then Manage my subscription.
Select Request a refund.
If the refund request is successful, you will get a message and the payment will be refunded soon.
If you get an error message, see Refund error messages, later in this article.
When will you get your Play Store refund?
Play Store refunds usually complete within 14 days. If you have not received your refund, contact us for assistance.
Our support team can't help you track your payment until 14 days have passed.
Refunds for Web App subscriptions
On the web version of Photoroom, you can make a refund request for subscriptions made from the Web App (using Stripe):
Log in at app.photoroom.com. Make sure you log with the email address you used to make the purchase (you can find it on your receipt).
Select the Space menu.
Select Your profile.
Select Your billing.
Find the subscription that relates to your refund request.
Select Request a Refund.
If the refund request is successful, you will get a message and the payment will be refunded soon.
If you get an error message, see Refund error messages, later in this article.
When will you get your Web App refund?
Refunds usually complete within 10 days.
If you have not received a payment after 10 days, contact us for assistance. Our support team can't help you track your payment until 10 days have passed.
Refunds from Shopify
If you purchased Photoroom Pro through Shopify, please contact us from the Shopify platform.
Refund error messages
If you request a refund and get an error message, it is likely due to:
You've made a refund request on an incorrect platform, for example, you've used an iPhone to request a web subscription refund.
You've made a refund request outside of the refund period. This is 14 days for a monthly or yearly plan and 4 days for a weekly plan.
There is a technical problem.
For App Store subscription refunds, you can request a refund directly from the store. For instructions, see:
Apple App Store: https://support.apple.com/en-us/118223
For Play Store and web subscriptions, contact Photoroom support for assistance.
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