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Request a refund

How to request a refund if you have purchased PhotoRoom by mistake

Elise Petrovic avatar
Written by Elise Petrovic
Updated over a week ago

[Last updated 09 Feb 2024]
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Hello! 👋 Thank you for using Photoroom! We strive to provide you with the best possible experience and are committed to ensuring your satisfaction. In the event that you are not completely satisfied with your purchase, we have established the following refund policy.

Refund Eligibility

Subscription Pro Plans: If you have purchased a subscription Pro plan, you may be eligible for a refund within the first 7 days following your last payment.
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Note that this refund policy doesn't apply to API users who need to contact us for refund eligibility.

Important Notes

  1. We reserve the right to deny refund requests if there is evidence of misuse, abuse, or a violation of our terms and conditions.

  2. You need to be eligible for your refund to be approved. Check on the eligibility here.

  3. Refunds may take several business days to appear in your account, depending on your financial institution or payment method.

  4. We may update this refund policy from time to time. Please review this policy periodically for any updates.

Refund Process

The process for requesting a refund varies, depending on which platform you used to subscribe.

For instructions, select the link for the platform that you used to subscribe to Photoroom Pro:

AppStore

If you subscribed from the AppStore, there are two ways to request a refund:

We recommend you request a Refund from the Photoroom app as it is usually quicker.

Note: Your subscription is tied to the Apple Store account you used to purchase Photoroom Pro.

Option 1: Refund from the Photoroom app

To request a refund from the Photoroom app, tap on this link from your iPhone or iPad and go to the step 4 directly or follow these steps:

  1. Log in to the appropriate Apple Store account on your iPhone or iPad.
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    This has to be the:

    1. Apple Store account that you used to purchase Photoroom.

    2. iPhone or iPad that you are going to use to request the refund.
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  2. Open the Photoroom app.

  3. Select the Pro icon at the top.


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  4. Select the Need help? link at the bottom of the screen.

  5. Select Manage Subscription.

  6. Select Request a refund.

Photoroom should display a "Refund is successful" message.

If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems or if you are trying to cancel from the wrong device. Please contact Photoroom customer support for assistance.

Option 2: Refund from the AppStore

To request a refund directly from the AppStore, select the following link and follow the instructions. Apple will issue the refund.

Request Photoroom refund from the AppStore.

If your request is successful, you should receive a payment within 2 weeks. If you do not receive your payment, contact the AppStore support for assistance.

Photoroom support cannot help you with AppStore refunds.

Google Play Store

To request a refund from the Photoroom app, tap on this link from your Android device and go to the step 4 directly or follow these steps:

  1. Log in to the appropriate Google Play account on your device.
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    This has to be the:

    1. Google Play Store account that you used to purchase Photoroom.

    2. Android device that you are going to use to request the refund.
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  2. Open the Photoroom app.

  3. Select the Pro icon at the top.
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  4. Select Manage My Subscription.

  5. Select Request a refund.

Photoroom should display a "Refund is successful" message.

If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems or if you are trying to cancel from the wrong device. Please contact Photoroom customer support for assistance.

If your request is successful, you should receive a payment within 2 weeks. If you do not receive your payment, contact Google Play Store support for assistance.

Photoroom support cannot help you with Google Play Store refunds.

Web App

If you subscribed from the Web App (desktop), you can access the Request a Refund button from here directly, or follow these steps:

  1. Go to the WebApp.

  2. Log into your Photoroom account. Make sure you log with the email address you used to make the purchase (you can find it on your receipt).

  3. Select the Manage Subscription button at the bottom.

  4. Select the Your billing button at the top.

  5. Select Request a Refund.


6. Photoroom displays a "Refund is successful" message.

If your request is successful, you should receive a payment within 2 weeks.

If there is a problem, you will get a "Request failed" message. This can happen if there are temporary system problems.

Shopify

If you purchased Photoroom Pro through Shopify, please contact us from the Shopify platform.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our Support Team.

We are here to assist you and appreciate your feedback, which helps us improve our app and services.

We can't guarantee a refund, but our team will take the time to understand your situation and try to help you. We will get back to you within a few days.

If your refund request was successful and you are waiting for the money to be paid, please wait at least 10 days. Our customer support team cannot help with tracking the payment during this time period.

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