You may be eligible for a refund if:
You purchased a Photoroom Pro, Max, or Ultra subscription
You request a refund within 7 days of your last payment.
Refunds are not available for API users. If you’re using the Photoroom API, please contact us to discuss your case.
Important information about refunds
Please be aware that:
Refunds are not guaranteed and may be declined in cases of misuse or violations of our terms and conditions.
Refunds may take several days to arrive in your account. Refund processing times can vary depending on your payment method and the terms of the App Store and Play Store.
Refunds for subscriptions made from the Apple App Store are handled by Apple and are subject to their payment schedules. Photoroom cannot access or manage App Store refunds.
Refunds for subscriptions made from the Google Play Store are handled by Google and are subject to their payment schedules.
This policy may change over time.
How to request a refund
Refunds are handled differently depending on where you purchased your subscription (Web App, App Store, Play Store). For instructions, see Request a refund.
Refund questions and feedback
If you have any questions or concerns regarding our refund policy, please contact our Support team. We will get back to you within a few days. We are here to assist you and appreciate your feedback, which helps us improve our app and services.
We can't guarantee a refund, but our team will take the time to understand your situation and try to help you.