Your Photoroom subscription is billed in one of these places:
App Store
Play Store
Photoroom Web App (card or PayPal, processed by Stripe)
Shopify
From a Space (paid by the admin of that Space).
You can only manage or cancel it where you subscribed, so start by finding out which one you used.
To find out how you subscribe, follow the instructions below.
Check the Web App
First, use the Photoroom Web App to check your billing:
Log in at app.photoroom.com with the account you use in the app.
Select the Space menu
Select Profile
Select Billing (under Account)
If you have more than one Space, you will need to check each one.Look at the Source information. It tells you where the account is billed:
Web subscription:
You pay by card or PayPal through Stripe. Select Manage subscription to see your invoices.
Mobile subscription:
You pay through Apple or Google. To find out which, see Find your mobile subscription, below.
Shopify subscription:
You pay through Shopify. Select Manage on Shopify (Space admins only).
From Space:
The admin of that Space pays the subscription.
If the Web App shows Free or nothing, it could be because:
You have signed in using a different email address or login method to the one you paid with.
Try signing in to Photoroom using the different email addresses you may have used. You can also search your inbox (see below).
The subscription has been canceled or has expired.
You signed in using Apple's Hide My Email feature, which uses a random Apple alias instead of your real email address. Try using Sign in with Apple instead of entering your email address.
Search your inbox
Search your inboxes, including spam boxes, for payment emails if:
You can't log in to the Web App
The Web App shows Free or nothing in your billing
You are still unsure which service you used to subscribe.
Search for emails from Apple, Google, Photoroom, Stripe, and Shopify. Make sure to check each email address that you may have used to sign up to Photoroom.
Find your mobile subscription
If you have a mobile subscription, do the following to find out whether you subscribed from the Apple App Store or Google Play Store:
Search your inbox (including spam) for receipts from Apple or Google.
Sign in to Apple or Google using the account you paid with.
Check the store on your device.
iOS:
Look in Settings > your name > Subscriptions.
Android:
Look in Settings > Google > Manage your Google Account > Payments & subscriptions > Subscriptions.
Still stuck?
If you have tried the above steps and still can't find out how you subscribe to Photoroom, contact our support team.