If you’ve been charged unexpectedly, we can help you understand why and how to prevent it in the future. In some cases, you may also be eligible for a refund.
Why have you been charged?
Unexpected charges are often caused by duplicate or forgotten subscriptions. Common examples include:
Being charged twice in the same week, month, or year
Canceling a subscription but still being charged
Being charged for both an upgrade and a previous plan.
These usually happen when more than one subscription is active at the same time, sometimes without you realizing it. As a first step, we recommend checking for unwanted subscriptions.
Note: If you have multiple Spaces, being charged separately for each is expected. Photoroom follows a One Space, One Subscription policy. o reduce costs, you can cancel one or more of your subscriptions.
Find and cancel unwanted subscriptions for Spaces
Start by checking which Spaces you’re paying for. You may have:
Duplicate subscriptions for the same Space
An active subscription you weren’t aware of
Use the Web App to review your subscriptions, even if you subscribed through the App Store or Play Store. The Web App shows all subscriptions linked to your account.
Log in at app.photoroom.com
Select the Space menu.
Select Your Profile.
Select Your Billing.
Review your Spaces and look for:
Multiple active subscriptions for the same Space (for example, Ultra on Web and Max on mobile).
Active subscriptions for Spaces you no longer use
A subscription to the wrong plan.
If you find an issue, you can:
Upgrade or downgrade the subscription (see Upgrade a Space).
Cancel the unwanted subscription (see Cancel your subscription).
Request a refund (if you were charged very recently).
Repeat this process for any other Photoroom user accounts you may have. You might be charged for an old or unused account that still has an active subscription.
If you don't remember the details for your old Photoroom accounts, please contact customer support.
Check the App Store or Play Store
In rare cases, mobile subscriptions may not appear in Your Billing (or there may be a delay). Check directly in your store account:
If you find unwanted subscriptions, you can cancel them directly from your device:
If you use multiple App Store or Play Store accounts, repeat these steps for each one.
Still seeing an unexpected charge?
If you don’t find any duplicate or unwanted subscriptions in the Web App, App Store, or Play Store, please contact customer support. We’re happy to help.
We will need you to provide a list of possible:
Email addresses
Google accounts
In some cases, our support agents may ask you for the last 4 digits of your payment details.
Please be aware that we cannot access App Store payments. The only way to deal with those is to contact Apple support.