If you paid for PhotoRoom Pro on another platform, make sure you follow the steps on how to share the subscription

On iPhone and iPad

  • Click on the Pro button

  • Click on help

  • Click on Restore Purchase

If if doesn't work, make sure your subscription is active by following this link:

On Android

Make sure the account used on the Play Store app is the exact email you used to subscribe.

On the Web

Click on your profile picture at the top right, then "Manage Subscription". Make sure you're currently subscribed

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